- Your cart is empty
- Continue shopping
Frequently Asked Questions
Groceteria is based in Walldorf, Germany. This central location enables us to efficiently manage our operations and serve our customers.
Groceteria has been dedicated to providing exceptional service and quality products. We’ve built a reputation for reliability and customer satisfaction.
Our commitment to authenticity and direct sourcing distinguishes us. We ensure high-quality products through direct relationships with brands and suppliers, making us a preferred choice for genuine items. Our location in Germany and experienced team ensure unparalleled service.
All our products have a shelf life of 3 months to 2 years. Products expiring in less than 3 months are clearly labeled on our website. If you receive a product with a shorter expiry, contact us anytime at info@groceteria.com
Yes! You can edit your delivery address, profile settings, password, and more. For email address changes, contact us at info@groceteria.com
Email us at info@groceteria.com with your Order ID and clear pictures of the product, showcasing all sides, the Lot/Batch number, and expiry date. Detail the issues for each product for a prompt resolution.
1. Where is Groceteria located?
Groceteria is based in Walldorf, Germany. This central location enables us to efficiently manage our operations and serve our customers.
2. How long has Groceteria been in operation?
Groceteria has been dedicated to providing exceptional service and quality products. We’ve built a reputation for reliability and customer satisfaction.
3. What sets Groceteria apart from other online shops?
Our commitment to authenticity and direct sourcing distinguishes us. We ensure high-quality products through direct relationships with brands and suppliers, making us a preferred choice for genuine items. Our location in Germany and experienced team ensure unparalleled service.
4. What is the shelf life of Groceteria's food products?
All our products have a shelf life of 3 months to 2 years. Products expiring in less than 3 months are clearly labeled on our website. If you receive a product with a shorter expiry, contact us anytime at info@groceteria.com
5. Can I edit my account information at Groceteria?
Yes! You can edit your delivery address, profile settings, password, and more. For email address changes, contact us at info@groceteria.com
6. What should I do if I find any quality issues with the product I have received from Groceteria?
Email us at info@groceteria.com with your Order ID and clear pictures of the product, showcasing all sides, the Lot/Batch number, and expiry date. Detail the issues for each product for a prompt resolution.