Privacy Policy
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Privacy Policy

1. General Information

Unless stated otherwise below, the provision of your personal data is neither legally nor contractually obligatory, nor required for the conclusion of a contract. You are not obliged to provide your data. Not providing it will have no consequences. This only applies as long as the processing procedures below do not state otherwise.

“Personal data” refers to any information relating to an identified or identifiable natural person.

 

2. Server Log Files

You can use our website www.groceteria.eu without submitting personal data. Every time our website is accessed, user data is transferred to us or our web hosts/IT service providers by your internet browser and stored in server log files.

This stored data includes:

  • The name of the site accessed
  • Date and time of the request
  • The IP address
  • Amount of data transferred
  • The provider making the request

Processing is carried out on the basis of Article 6(1)(f) GDPR, due to our legitimate interests in ensuring the smooth operation of our website as well as improving our services.

 

3. Contact Information

Responsible Person

You can contact us at any time. The contact details of the person responsible for data processing can be found in our legal notice.

Proactive Contact by Email

If you contact us via email, we will collect your personal data (name, email address, message text) only to the extent provided by you.

Purpose of data processing:

  • Handling and responding to your request.

If the initial contact is for pre-contractual measures (e.g., consultation in case of purchase interest, order creation) or relates to an existing contract, processing is carried out on the basis of Article 6(1)(b) GDPR.

If the initial contact occurs for other reasons, processing is carried out on the basis of Article 6(1)(f) GDPR, as part of our legitimate interest in responding to customer inquiries.

Objection Rights:
If processing is based on Article 6(1)(f) GDPR, you have the right to object at any time for reasons relating to your particular situation.

Your email address will only be used to process your request. Data will be deleted after statutory retention periods, unless you have consented to further processing.

 

4. Collection and Processing When Using the Contact Form

When you use the contact form on our website, we collect your personal data (name, email address, message text) only as provided by you.

  • Purpose: Handling customer inquiries.
  • Legal Basis: Article 6(1)(a) GDPR – Data processing occurs with your consent.
  • Withdrawal: You may withdraw consent at any time by contacting us. Withdrawal does not affect the legality of processing before revocation.

Your email address will be used exclusively for processing your request. Data will be deleted after completion unless further processing is agreed.

 

5. Customer Account & Orders

Customer Account

When you create a customer account, we collect personal data as provided during registration.

  • Purpose: Improve shopping experience and simplify order processing.
  • Legal Basis: Article 6(1)(a) GDPR – Data processing occurs with your consent.
  • Withdrawal: You may withdraw consent at any time by contacting us. Your account will then be deleted.

 

6. Collection, Processing, and Transfer of Personal Data in Orders

When you place an order, we collect and use your personal data only as necessary to:

  • Process and fulfill your order.
  • Respond to queries related to your order.

The provision of data is necessary for contract conclusion. Failure to provide data prevents contract execution.

Processing occurs on the basis of Article 6(1)(b) GDPR.

Data Sharing

We may share your data only as necessary with:

  • Shipping companies & delivery partners (for order fulfillment).
  • Payment service providers (to process payments).
  • IT service providers (to support order management).

We strictly comply with legal requirements in all cases. Data transfer is limited to a minimum.

 

7. Use of Email for Direct Marketing

We may use your email address, obtained during a purchase, for marketing similar products/services, unless you object.

  • Legal Basis: Article 6(1)(f) GDPR – Our legitimate interest in direct marketing.
  • Objection Rights: You can opt out at any time via our contact information or the unsubscribe link in marketing emails.

This will not incur any costs beyond standard transmission fees.

 

8. Data Sharing with Shipping Companies

We may forward your email address to shipping companies if you explicitly agree during checkout.

  • Purpose: Allow shipping carriers to provide status updates on your order.
  • Legal Basis: Article 6(1)(a) GDPR – Consent-based processing.
  • Withdrawal: You may withdraw consent at any time by contacting us or the shipping company.

 

9. Payment Services & Data Processing

Use of PayPal

All PayPal transactions are subject to PayPal’s Privacy Policy, available at:
https://www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=en

 

10. Cookies & Tracking Technologies

Our website www.groceteria.eu uses cookies to improve functionality and user experience.

What are cookies?
Cookies are small text files stored in your browser that help recognize your device when you revisit our website.

Managing Cookies

You can adjust browser settings to:

  • Be notified before cookies are set.
  • Block cookies entirely.
  • Delete cookies manually.

For browser-specific instructions:

Technically Necessary Cookies

These cookies ensure our website functions properly and cannot be disabled.

Processing is carried out on the basis of Article 6(1)(f) GDPR, as we have a legitimate interest in maintaining optimal website functionality.

 

11. Data Retention & Your Rights

How Long Do We Store Your Data?

  • Data is retained only as long as necessary for processing and legal obligations.
  • After contractual processing is completed, data is initially stored for the warranty period, then according to tax & commercial laws before being deleted.

Your Rights Under GDPR

If legal conditions are met, you have the following rights:
✅ Right to information (Article 15 GDPR)
✅ Right to correction (Article 16 GDPR)
✅ Right to deletion (Article 17 GDPR)
✅ Right to data portability (Article 20 GDPR)
✅ Right to object to processing (Article 21 GDPR)

Right to Lodge a Complaint

If you believe your data is being processed unlawfully, you have the right to lodge a complaint with a regulatory authority under Article 77 GDPR.

 

 

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